Refund policy

We have a 14-day FREE return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, the watch must be:

  • Unworn and unused
  • Undamaged and free from scratches, marks or signs of wear
  • Complete with all original parts, accessories and packaging
  • Returned with any protective films, tags or labels still attached, where applicable
  • Free from lint, fingerprints or other signs of handling beyond what is reasonably necessary to inspect the item

Items showing signs of wear, damage, alteration, missing accessories or missing original packaging may not be accepted for return.

To start a return, please contact us through our online contact form or email info@gewatches.com.

If your return is accepted, we will provide a return shipping label together with instructions on how and where to send your package. Items returned to us without first requesting a return may not be accepted.

Damages & Issues

Please inspect your order when it arrives. If your watch is defective, damaged, or you have received the wrong item, please contact us as soon as possible.

Please include your order number and, where possible, clear photos or a short video showing the issue so that we can review it and help arrange the appropriate solution.

Exchanges

We do not process direct exchanges.

The fastest way to get a different watch is to return the item you have. Once the return has been accepted, you can place a separate order for the watch you would like instead.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason.

Returned items should be in the same condition in which they were received and include the original packaging and accessories.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

After the refund has been processed, it will usually appear within 3–5 business days, depending on your bank or payment provider.

If you have not received your refund after this period, please contact us at info@gewatches.com.