Got Questions? We’ve Got Answers.
Frequently Asked Questions
Orders & Shipping
Are shipping costs included?
Yes. We offer free worldwide shipping on all orders, with no minimum purchase required.
Where will my order be shipped from?
Orders are dispatched securely from our logistics centres in Hong Kong and China, depending on product availability and destination. We work with reliable international logistics providers to ensure safe and professional delivery.
How long does delivery take?
Orders are normally processed within 1–3 business days. Estimated international delivery is usually around 7–14 business days, depending on the destination and local postal or customs processing.
Occasional delays may occur during busy periods, public holidays or customs clearance.
Are taxes included in the listed price?
For orders delivered within the United Kingdom, applicable UK taxes are included in the listed price.
For destinations outside the UK, taxes are not included in the listed price. Depending on your country or region, local taxes may apply and, where applicable, are the responsibility of the recipient.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be provided by email where available so you can follow the delivery progress.
Choosing & Using Your Watch
What is the difference between quartz, manual-wind and automatic watches?
Quartz watches are battery powered and generally require the least maintenance. Manual-wind watches need to be wound by hand regularly, while automatic watches are powered mainly by the movement of your wrist when worn.
The movement type of each watch is stated on its product page.
Are the product dimensions exact?
Measurements such as case size, thickness, strap width and strap length are taken manually, so small variations may occur.
If a particular measurement is important to you, please contact us before ordering and we will be happy to help confirm it where possible.
How do I know if a watch will fit my wrist?
Please check the case dimensions and strap or bracelet measurements shown on the product page before ordering.
Leather and similar straps normally offer several adjustment positions, while metal bracelets may require links to be removed for a closer fit. Fit may vary depending on the design and strap style.
Can a metal bracelet be resized?
Many link-style metal bracelets can be shortened by removing links, usually by a watch shop or jeweller.
Some jewellery-style or integrated bracelets may have more limited adjustment, so we recommend checking the product details before ordering.
Are the watches water resistant?
Water resistance varies by model and is stated on the individual product page where applicable.
If no specific water-resistance rating is provided, we recommend avoiding swimming, showers, hot water and steam.
Will the colour look exactly the same as the photos?
We try to present each watch as accurately as possible. However, colours and finishes may appear slightly different depending on lighting, photography and your screen settings.
Do quartz watches come with a battery?
Yes. Quartz watches are supplied with a battery installed unless otherwise stated.
Battery life varies depending on the movement, functions and how long the watch has been in storage before purchase.
How do I start a mechanical watch?
For a manual-wind watch, gently turn the crown to wind the movement until you begin to feel increased resistance. Do not force the crown.
If an automatic watch has stopped, gently move the watch or wear it for a while to get the movement running. Some automatic models can also be wound manually using the crown. Please refer to the product details where applicable.
How accurate are mechanical watches?
Mechanical watches may gain or lose some time during normal use. Accuracy can vary depending on the movement, wearing habits, position and power reserve.
This is normal for mechanical watches and they generally do not maintain time as consistently as quartz watches.
Returns & Support
Can I return a watch if I change my mind?
Yes. You may request a return within 14 days of receiving your order, subject to our return conditions. We offer free returns for eligible items.
Please contact us before sending the item back so we can provide the return instructions and return shipping label.
What condition must the watch be in for a return?
Returned watches must be:
- Unused and unworn
- Undamaged and free from scratches, marks or signs of wear
- Complete with all original parts, accessories and packaging
- Protective films, tags or labels still attached, where applicable
- Free from lint, fingerprints or other signs of handling beyond normal inspection
Items showing signs of use, damage or missing packaging may not be accepted for return..
How do I request a return or refund?
Please contact us through our online contact form or email info@gewatches.com.
We will provide the return instructions and return address.
When will I receive my refund?
Once your return has been received and inspected, we will let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. After it has been processed, it will usually appear within 3–5 business days, depending on your bank or payment provider.
What should I do if my watch arrives damaged or there is a problem with my order?
Please contact us as soon as possible and include your order number together with clear photos or a short video showing the issue.
We will review the problem and help you with the appropriate next step.